Privacy Policy
Last updated: January 2026
PillowExpress.ng ("we," "our," "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.
Information We Collect
When you place an order:
- Name, email address, phone number
- Shipping address
- Payment information (processed securely by Paystack — we never store your card details)
When you upload a design:
- Images you provide for custom pillow printing
- Design preferences and customisation choices
Automatically:
- Browser type and version
- Pages visited and time spent
- IP address and general location
How We Use Your Information
- To process and fulfil your orders
- To communicate about your order status
- To print your custom designs on pillows
- To improve our products and website
- To send marketing emails (only if you opt in)
Data Sharing
We do not sell, trade, or rent your personal information. We share data only with:
- Paystack — payment processing
- Shipping partners — delivery only (name, address, phone)
- Print production — your uploaded images for pillow manufacturing
Data Retention
- Order information: 7 years (legal requirement)
- Uploaded images: 90 days after order fulfilment
- Marketing preferences: Until you unsubscribe
Your Rights
- Access your data — email privacy@pillowexpress.ng
- Correct inaccurate data
- Request deletion (subject to legal retention requirements)
- Opt out of marketing emails (unsubscribe link in every email)
Cookies
We use essential cookies for cart functionality and session management. See our Cookie Policy for details.
Contact
Privacy concerns? Email privacy@pillowexpress.ng
