Frequently Asked Questions

Ordering

How do I upload my photo? Browse our shop, choose your pillow type and fabric, select "Custom Design" variant, and upload your photo during checkout. For full creative control, visit our Custom Design Studio.

Can I see a preview before ordering? Yes. Our Custom Design Studio shows a real-time preview of your pillow before you order.

What file formats do you accept? JPG, PNG, HEIC, and WebP. Minimum 1500×1500 pixels recommended for best print quality.

Products

What sizes are available? Small (40×40cm), Medium (50×50cm), Large (60×60cm), and Extra Large (70×70cm). Rectangular pillows are 30×50cm.

Which fabric should I choose? See our Sizing & Care Guide for a full comparison. Quick guide: Polyester = vibrant, Cotton = soft everyday, Silk = luxury, Linen = artistic texture, Faux Fur = cosy, Denim = casual cool.

How do I wash my pillow? See our Care Instructions page for detailed washing and maintenance guidance.

Payments

What payment methods do you accept? We accept all major Nigerian debit/credit cards through Paystack. Bank transfers also available.

Is my payment secure? Yes. All payments are processed by Paystack, Nigeria's leading payment gateway, with PCI-DSS Level 1 certification.

Delivery

How long does delivery take? Processing: 3–5 business days. Shipping: 1–7 business days depending on location. See Shipping & Delivery for full details.

Can I track my order? Yes. Visit Track Order and enter your order number and email.